At Orient Foods Pte Ltd (“we”, “us”, or “our”), accessible from www.orientfoods.com, one of our priorities is the privacy of our visitors. We may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Privacy policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Orient Foods Pte Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

As used in this Notice:

• “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
• “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your contact information (address, email address or telephone number), gender, date of birth, photographs, other audio-visual information and any other information you may choose to provide.

Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

How we use your information

We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

We may collect and use your personal data for any or all of the following purposes:

1. provide, operate and maintain our website;
2. verifying your identity;
3. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
4. understanding and analysing how you use our website;
5. managing your relationship with us;
6. communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes;
7. develop new products, services, features and functionality;
8. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
9. any other purposes for which you have provided the information;
10. transmitting to any unaffiliated third parties including our third parties service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
11. any other incidental business purposes related to or in connection with the above.

We may disclose your personal data:

1. where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
2. to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

Non-disclosure

Orient Foods Pte Ltd does not sell, rent lease or release your personal data to third parties that are not authorised by us to perform functions listed in clause 5 above us. All such third parties are prohibited from using your personal data except to perform functions as listed in clause 5 above for Orient Foods Pte Ltd, and they will be required to maintain confidentiality of your personal data.

Log Files

Orient Foods Pte Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies

Orient Foods Pte Ltd and our authorised providers may use cookies, web beacons, and other similar technologies. Cookies is a small piece of data that is unique to you and used in place of the memory in your browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies can only be read by a web server in the domain that the cookie was issued to you.

Orient Foods Pte Ltd’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Access to and correction of personal data

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Orient Foods Pte Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Protection of personal data

Orient Foods Pte Ltd strives to maintain the security of your personal data. However, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Retention of personal data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of personal data outside of Singapore

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Changes to notice

We may revise this Notice from time to time without any prior notice.

Enquires

If you have any queries or feedback about our Privacy Policy, please contact us at sales@orientfoods.com or +65 6746 6698.